FAQs
How to pay?
Please deposit your payments to our BDO bank #011318001310
Can you layout my artwork from scratch?

If you have the artwork materials (logo, fonts, text content, images etc.) then we can help you in the layout. Be warned that we may accept or decline your request depending on its difficulty for our artist and our workload.

Do you print anything else besides packaging?

For non-packaging requirements, please visit Luminaire Printing (www.luminaireprinting.com), our sister company. They’ll be happy to serve you.

How can I send my artwork file and in what format?

i. Send in .pdf format
ii. Dots per inch(dpi) must be 300 dpi
iii. File must have complete fonts and links

Can I visit your office?

Yes, here are our opening hours and address:
i. Address: 8333 Dr. A. Santos Avenue, 1715 Paranaque City, Metro Manila, Philippines

ii. Opening Hours: Monday – Friday, 7:30 am – 6:00 pm

Can we get a discount from your quotation?

Changes in price are negotiable on a case-to-case basis. Just let us know how we can accommodate with your target budget.

What is your lead time? Or how long until the job is finished?

7-14 working days, with final approval of proof.

Where do you deliver?

Delivery is free for Metro Manila locations. You may also pick-up your goods during office hours. Delivery outside of Metro Manila will incur additional delivery charges.

What happens when I receive defective items?

Please contact us and describe the defective items in detail. We will be happy to replace any items with print errors. If however the errors were found to be approved by you, the customer, we cannot be held liable for them. Replacing defective items would be subject for approval and we reserve the right to approve or disapprove of any such requests at our discretion.

What paper materials do you use?
Usually, for most of our boxes and paper bags, we use Foldcote Sandwich/Solid paper. We also use C2S paper, but we don’t usually recommend them for boxes. They are more suited for hangtags. For stickers, PP white, PP clear, Satin and High Gloss. If you have other material requirements, please inform us.
Do you print proofs?

Yes, with confirmation of your order. You are entitled to 3 proofs for colour print. Additional charges will be added in excess of allowed proofs.

Company Address: 8333 Dr. A. Santos Avenue, 1715
Paranaque City, Metro Manila, Philippines
Phone: (632) 7508-4498; 7738-0430
Mobile: Sun +63919-069-8369
E-mail Address: info@cr8tiveboxeslabels.com

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